Contact
One inbox, and a person reads it
Everything on this site routes to one published email address. It arrives with us directly, and the reply comes from whoever would do the work rather than from an automated acknowledgement.
Ways to reach us
Route one
Email, for everything
General enquiries, proposals, contract documents, data protection requests and complaints all go to the same address. It is monitored on working days.
Two working days is the target for a first reply. Where a question needs digging into, that first reply says so and gives you a date for the full answer.
Compose an emailRoute two
Post, to the registered office
Formal notices, service of documents and anything that has to arrive on paper should be addressed to the company at its registered office.
Unit 15 Swift Industrial Estate
Kingsteignton
Newton Abbot
This is a statutory registered office address. It is not a shop or a drop in office, so please do not visit without an appointment arranged by email first.
Before you write
Four lines that get you a useful reply
You do not need a specification to email us. But an enquiry that answers these gets a real answer instead of a request for more information.
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What the software has to do
A paragraph in plain language is plenty. Who uses it, what they are trying to get done, and what happens today instead.
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Whether anything already exists
An existing system, a half finished build, a spreadsheet doing the job, or a supplier you are moving away from. This changes the shape of the work more than anything else you can tell us.
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Any date that is genuinely fixed
A regulatory deadline, a contract start, a season. If there is no fixed date it helps to say that too, because it changes what we would recommend building first.
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A rough budget range, if you have one
Not a negotiating position. A range lets us tell you honestly whether the thing you have described is buildable for that money, which is often the single most useful answer we can give.
Practicalities
Hours and channels
Email is monitored Monday to Friday, excluding bank holidays in England and Wales. Messages arriving at a weekend are picked up the next working day.
- We do not run a live chat widget, and nothing on this site tracks you.
- We do not use third party lead capture services, so your address is not passed anywhere.
- Meetings are arranged by email, held by video call or in person by agreement.
Email is the channel this business runs on, and the one we can promise to answer.
Specific requests
Where particular things should go
All of these arrive at the same address. A useful subject line simply moves the message up the pile.
- Data protection requests One month
- Requests to access, correct, erase or port your personal data, or to object to how it is used. Head the message "Data protection" and it is recognised straight away. The clock runs for one month from the point we can tell who you are, as entry fourteen of the privacy notice explains.
- Contract and policy documents On request
- Our standard terms of engagement, our data processing agreement and our insurance position are sent on request, before any commitment. Ask and you receive the documents themselves, not a summary.
- Security reports Welcome
- Found a weakness in something we run? Write with the detail and give us a fair period to close it before you publish. Nobody acting in good faith will be pursued for it. There is no paid bounty attached.
- Complaints Acknowledged in 2 days
- A complaint is acknowledged inside two working days and answered in writing. Where it concerns our handling of personal data and our answer does not satisfy you, the Information Commissioner will take it up; entry fourteen of the privacy notice carries the address and the telephone number.
- Recruitment and sales approaches No response promised
- Unsolicited sales and recruitment approaches are read but not usually answered, and the two working day aim does not apply to them.
Company identifiers
- Company number
- 17061773
- Registered office
- Kingsteignton, Newton Abbot
- [email protected]
- Public record
- Companies House entry